FAQs

ORDERS & SHIPPING
1. Can customer make a change in order after ordering?
No, you must cancel and replace the order.

2. Order tracking
Once your order is placed, an immediate confirmation email will be sent to you. Additionally, when your order ships, we will send you another email containing a tracking number. This way, you can easily monitor the progress of your Interval and eagerly anticipate its swift arrival.

3. Gift wrap options
At present, we do not provide gift wrap options.

RETURNS & EXCHANGES
1. Return+ exchange policy
No returns but if you received a broken glass and the whole process of opening the packing is video recorded then you can send us an email at info@theinterval.co.in with video, and we will review it.

2. Can u return or exchange a gift?
Currently, we regret to inform you that we do not offer a return or exchange service for gifts. We apologize for any inconvenience this may cause and appreciate your understanding.

WARRANTY & REPLACEMENTS
Treat your water bottle as u would your mobile/iPad and you’ll be surprised how well it holds up. However, at the moment we do not provide any warranty/replacements. Kindly, refer to the T&Cs mentioned under gift cards to know more on the limited warranty that we offer. You can write an email to us at info@theinterval.co.in.

BOTTLE DETAILS & CARE
1. How do I clean interval bottle?
To clean your Interval bottle, we recommend washing the interior with water and a mild detergent. Gently wipe the silicone sleeve with a damp sponge.

2. What are the bottles made of?
Our Interval bottles are crafted with the highest quality glass materials. As it provides an excellent barrier against flavour transfer, ensuring that your drinks taste fresh and pure.

3. Is it breakable?
Yes, glass is breakable. While our Interval glass water bottles are made from durable and high-quality glass, it's important to handle them with care to prevent accidental breakage. Glass can break if dropped or exposed to significant impact or shock. However, we design our bottles to be sturdy and resilient for everyday use.

4. Does the sleeve come on and off easily?
Yes. It's super easy to take the sleeve off and to put it back on.

5. Can I put my Interval bottle in the freezer or microwave?
No, we do not recommend.

6. Can I put hot liquid in interval glass water bottle?
Yes, you can put hot water.

7. Do we sell caps and sleeve separately?
At present, we do not sell them.

8. Is it recyclable?
Yes, Interval glass water bottles are recyclable. The silicone sleeve and lid are also reusable, promoting eco-friendly practices and reducing waste.

WHOLESALE & CUSTOMIZATION
1. Do you offer wholesale pricing for Interval glass water bottles?
For any inquiries regarding wholesale orders, please direct your queries to info@theinterval.co.in.

2. Can I customize Interval bottles with my company's logo or branding?
For any inquiries regarding customization orders, please direct your queries to info@theinterval.co.in.

3. What is the minimum order quantity for customization?
For any inquiries regarding wholesale orders, please direct your queries to info@theinterval.co.in.